Assignment: Customer Service Module
Identify and discuss a specific customer service diversity situation/scenario (excluding language barriers) that you may encounter while working in your desired healthcare profession. This situation should be an interaction with a patient. For example, a patient is refusing treatment due to their religious beliefs and may be jeopardizing their health because of it.
In 1 to 2 pages, discuss the following:
1) Identified a specific customer service diversity situation/scenario within your desired healthcare profession and the variables associated with it.
2) Complications/obstacles that could arise to affect customer service experience of patient.
3) Resources, techniques, and/or processes to overcome these complications/obstacles to provide superior customer service.
Format your assignment according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.