Problem
A) Discuss conflict management issue using the following steps:
B) Identify a conflict that occurs regularly in home health care
C) Discuss how the nurse manager/leader determines how s/he manages conflict.
a) What is the conflict?
b) How do you or the manager know it is occurring?
c) What are the management strategies utilized to control/stop the conflict? Use by manager and literature.
d) Does conflict lead to change?
D) Provide at least three scholarly references that indicate best practices for resolving conflict and bringing about change in the health care environment.