Question: You've identified the manual fleet management as the problem that needs addressing. With the number of trucks and drivers, there are too many aspects of the process to be done on paper or a spreadsheet. Because of the manual process, information about schedules, routes, and delivery times is not readily available to all the people who need it. This is a clear problem statement that directs your efforts and helps prioritize your company's needs and budget. As you dig deeper into your research, however, you realize you need more detailed insight into what features of the new system will be most helpful to solve this problem.