I have done a Pareto's Chart on hotel amenities. The order in which the amenities is showing that the internet has the highest percentage, with the 80/20 rule. I have also completed the fishbone or cause and effect diagram. My question is how I create a process map with corrections after looking at the results of the fishbone diagram?
The scenario takes place at a hotel setting. a What should management do to correct these errors and how can it be placed in a process mapping diagram?
Fishbone Diagram: Head; Internet Problems
Method: DSL Plug-In; Why? No Wi-FI Upgrade
Materials: Missing keyboard in computer room; Why? Lack of up keep
Manpower: Guest charged for internet service; Why? Lack of training
Machine: Computer Server is down; Why? Power Surge