I am sending the case, please use ITIL version 3 to analyze and solve the case and predict question and answers just wanted to make it clear that these four chapters should be used to predict questions from the case that i have sent you. you can use any text of ITIL vesion3. The chapters are
1. Service transition phase,
2. Service operation phase,
3. Continual service improvement phase,
4. ISO/IEC 20000 ITSM standad.
I need 6 questions n answers from the case that can be the most possible ones to be asked.
500 words for each answer will be fine, single spacing.
Attachment:- Case.rar