Discussion: Strategy For Guest Interaction
When working in the hospitality industry, there is always the potential of having to face a guest that is not particularly enjoying their experience. If you were to come into contact with someone like this (or have) at your work site, what would be (or is) your strategy/method of dealing with them? Is there still an opportunity to exceed their expectations or is it "damage control"?
Explain your answer. While explaining your answer, discuss how your strategy aligns with or is related to organizational culture and/or management by objectives.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.