Problem
Describe how you would respond in the following scenario to comfort and settle Leila, in order to build trust, initiate engagement and help her to settle into the day (self-regulate)
Scenario
Leila (18 months) fell over on her way into the centre. She scraped her knee and bumped her head. She is still crying as she enters the centre. Mum apologetically explains that she needs to leave as she has an important meeting to attend.