Assignment Task:
Role-play - Checking out a guest Scenario You are working on the morning shift at the Front Office in The Righteous Inn. You have been allocated the role of handling individual check ins and check outs as all the other front office staff are dealing with three big group arrivals and two major group departures. Thankfully the Express Check out has become quite popular and now over 75% of your check outs are processed in this way. You hear the elevator 'ding' and look up to see a guest with no suitcases leave the lift and make their way over to the front desk. You know this one - today is their expected check out day. You have a bet with yourself: do they want to check out, or do they want to request an extension? Let's see. Relevant documentation Completed Righteous Inn - 'Guest Account' Learner instructions For this role-play, you are required to demonstrate your ability to check out a guest to show: • How you would present a guest account to a departing guest. • How you would explain the account to the guest. • How you would process cash payment for account.