Overview: For this milestone, read the case study A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:Training Methods, Experiential Learning and Technology.
1. Illustrate the value of a training needs assessment in an organization in general, supporting your response.
2. Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.
3. Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
4. Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.
5. Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service – CARE Business Partner training program.
Guidelines :
Your submission must be 2–3 pages in length and double-spaced using 12-point Times New Roman font.