Discussion Post: Business Communication
Difficult Conversations
Scenario: The performance of your top employee has recently slipped. You had a conversation with the employee to address it. The employee improved for a period of time, but slipped again. Now, your boss has noticed, which questions your leadership. You do not want to terminate this employee because you know the value of this person and their work, and you trust and respect this employee. However, you are starting to look bad.
It is time to take action, so you schedule a meeting with the employee.
Part 1: Considering the course materials for this week, discuss your strategy for the meeting, including:
a) What you will do to make your point clear and candid during the conversation.
b) How you will remove your own personal emotion from the conversation while still maintaining empathy and trust with the employee.
c) What techniques you will employ to build effective working relationships, and why you would choose these techniques.
Part 2: Write a brief dialogue recording the conversation between you and this employee that demonstrates your use of the strategies outlined above. Include at least 4 interchanges between you and them.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.