Problem
A. Using the data collected from the production process and the information provided in the case, determine the control limits of the X bar and R bar charts. Is the process in control or not
B. Compute the capability index for the production process of a popular Germagic product. How would you assess the performance of the production process?
C. Is the current process capable of producing six sigma quality? If not, how much improvement should be made to achieve six sigma quality?
D. How would you respond to criticisms that the six sigma approach promotes process improvement at the expense of innovation and creativity?
E. How can the six sigma quality concept be applied to service industries, such as healthcare and banking?
F. How can the six sigma quality concept be applied to service industries, such as healthcare and banking?