Problem:
Imagine that you have trained two new servers, both of whom show great promise. One of your best servers calls in sick on a Friday night when the reservation book is full, so you need to call in another server to cover the shift. Server A is very good with customers but has not yet mastered the restaurant's electronic ordering system. Server B knows the technical parts of the job well but easily gets flustered when the restaurant is busy. How would you resolve this staffing issue if you were the restaurant manager? Explain your answer.