Question 1: How would you gauge Peter's achievement orientation? What are some of the needs not being met for Peter Gibbons at Initech? What changes might improve Peter's motivation?
Question 2: Would you judge the leaders at Initech as more likely to invoke the Pygmalion or the Golem effect? What about the environment at The Coffee Bean- Pygmalion or Golem effect?
Question 3: Why has The Coffee Bean seen such a significant reduction in its turn-over?