Problem
You are an HR practitioner trying to improve selection procedures in your nization. Under the current system, application forms are screened by relevant department managers to determine who should be interviewed. References are also collected. The managers do their own interviewing using individual, unstructured interviews and base their selection decisions almost exclusively on these interviews. They tend to have a lot of confidence in their gut feelings about candidates and believe they've been doing a pretty good job of selecting the right applicants.
1. How would you go about trying to convince them that they should adopt a more structured, objective (i.e., statistical) decision-making system?
2. What objections to your suggestion do you anticipate would be raised by the managers?
3. How would you address these objections?