Problem
Read the case study in Chapter 5 Krajewski, L., Malhotra, M., & Ritzman, L. (2015). Operations Management: Processes and Supply Chains (11th ed.). Boston, MA: Pearson. ISBN-13: 978-0133872132 (page 226) titled "Constraint Management at Southwest Airlines." Then discuss the following questions in your response:
1. Which boarding scenario among the different ones proposed would you recommend for implementation? Why?
2. How should Southwest evaluate the gate boarding and plane turnaround process?
3. How will Southwest know that the bottleneck had indeed been eliminated after the change in the boarding process?