How were the special cases such as latecomers handled


QUESTIONS

1 What features of the appointment scheduling system were crucial in capturing "many grateful patients"?

2 What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients' appointments?

3 How were the special cases such as latecomers and no-shows handled?

4 Prepare a schedule starting at 9 A.M. for the following patients of Dr. Schafer:

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