QUESTIONS
1 What features of the appointment scheduling system were crucial in capturing "many grateful patients"?
2 What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients' appointments?
3 How were the special cases such as latecomers and no-shows handled?
4 Prepare a schedule starting at 9 A.M. for the following patients of Dr. Schafer: