Question: Trust is extremely important in negotiations. Trust is a pillar of the negotiation process and when it is maximized, the outcomes achieved by both parties are improved. This is due to the fact that a mutual understanding more often enables negotiating parties to find solutions that achieve both sides' key objectives. When "actions show the truth of what" a person is saying, trust is improved. How can a negotiator insure trust before the start of the negotiations? What actions can be taken beforehand to foster trust?