Problem: You are a volunteer board member for a local mental health program. This program provides free counseling and support services to all people, regardless of age, race, gender, or ability to pay. Knowing your background in healthcare, the program director has asked you to discuss patient record management at the first board meeting.
1. What should counselors and volunteers know about managing patient medical records for this organization? Discuss what types of training relevant to medical records should be required for caregivers.
2. Discuss any questions or concerns you have about this new organization starting operations and creating and maintaining patient medical records. Explain why your questions are relevant to legal and/or ethical issues.