How to manage emotions during a sales event


Discussion:

The fight-or-flight responses are often the result of not being able to manage emotions. For this discussion, provide an example of a time when you were not able to handle your emotions during a sales event. This could be when you were the salesperson or when you were making a purchase from a salesperson. What was your response and what was the response of the other party? What could you have done differently to manage your emotions?

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