Problem: A mid-sized company, which has been in business for almost ten years, serves as a provider to four automotive companies. They have implemented some key improvement processes in their project management framework, including change, event, problem, and configuration management, to handle the changes expected from their automotive customers. These measures have allowed them to improve their overall business, but there are still some key issues they need to address. They have started to see an increase in the number of customer complaints, scrapped parts, and defect occurrences. They want to understand what the problem is, and how to move forward. For this case study, please use your learning outcome to respond to the questions below:
1. Imagine that you want to brainstorm with 2 subject matter experts for improving the quality control of the project; provide 3 questions related to Control Quality you would like to ask?
2. What is the list of T&T you will use for control quality to solve the issues and why?
3. As a project manager what is your final recommendation?