Which of the following is not a principal issue in service encounter design?
• Question 2
In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the ____.
• Question 3
A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of
Question 4
Which of the following is not an important element of reliability definition?
• Question 5
The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called
• Question 6
Which of the following is not supported by Japan's Genichi Taguchi?
• Question 7
Which of the following is not a principal element in service encounter design?
• Question 8
A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?
• Question 9
To improve system reliability, one option is to
• Question 10
Which of the following steps is not the same for both goods and services?
• Question 11
Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?
• Question 12
High customer contact systems would most commonly be found in ____.
• Question 13
Which of the following is not a principal dimension of the servicescape?
• Question 14
In design specification terminology, permissible variation is called
• Question 15
Which of the following is not a principal dimension of a servicescape?