Review the chapter: Motivating People
Then, Response to the following:
1. How can managers distinguish a motivational problem from other factors that affect an individual's performance?
2. In situations such as the ICU faced in "In Practice: A Cry for Help," what role can managers and clinical leaders play to improve staff morale and motivation?
3. What approaches other than a productivity bonus could the management team at the community health center have used to change Dr. Smith's practice patterns (see "In Practice: Motivating a Primary Care Physician in a Community Health Center")?
4. If you wanted to implement a Must Haves program in your organization, what elements would you include in your implementation plan? What metrics would you use to measure the success of the initiative?