Discuss the following:
Review the interview with Tony Hsieh, CEO of Zappos, located at
Video: Tony Hsieh, CEO of Zappos, featured on 20/20
Based on the course readings, what type of communication do you think is utilized at Zappos. Is it formal or informal? What type of channels of communication would be used? How do you think Tony Hsieh would handle barriers to effective communication? Would these types of communication be successful in other industries? Why or why not?