Create a store you would like to establish and include the following:
Name of store
Location (city, state, country)
Product/products sold
Number of employees
Research company policies of a business or businesses that are similar to the one you just established (you will find many of these on the
Internet).
Create a 700- to 1050- word customer service policy or your store based on your research. Include the following information in your store
policy:
Components of a good customer service environment
Customer service expectations of sales associates
How to deal with difficult customers
How to deal with returns and exchanges
Additional information discovered in your research you feel is important to review.