Assignment:
1. The personal values of team members on high-performing teams can be enhanced through which of the following team behavior practices?
- independent efforts and emphasis on the individual
- constant focus on improvement
- unilateral initiatives and personal competition
- adherence to formal procedures
2. Joseph Juran provided guidance regarding how to conduct quality planning. All of the following items are consistent with his quality planning guidance EXCEPT:
- identify all customers and their needs
- quality must be inspected into the process
- develop methods to satisfy customer requirements
- develop requirements based on customer needs
3. Control quality generally includes all of the following EXCEPT:
- Using management by objectives
- Repairing defects
- Providing specific measurements for quality assurance
- Implementing approved changes as directed by the project's integrated change control system.
4. All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:
- Leadership
- Strategic planning
- Team Learning
- Customer focus