How to change attitude about the new system


Problem:

Joan is an accountant who opposes the introduction of a new financial control system. For 15 years she has worked with the old, manual system. Now the firm is introducing a new, computer based system.

Required:

Question 1) How would you attempt to change Joan's attitude about the new system? Explain the solution in detail.

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Operation Management: How to change attitude about the new system
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