Problem: Mr. William is a 78 year old patient recently admitted to your unit. He is often grumpy, upset with the care, and none of the staff seem to get along with him. On this shift, Mr. William is using the call bell very frequently and appears more agitated than usual. It all started after he had a neighbour visit him. The neighbour reveals to you that Mr. William's pet cat, who he has had for the last 10 years died while Mr. William is in hospital and that he was just told the news. You also learn that the cat is the only thing that is like family to the patient, as he lost his wife 1 year ago. The neighbour reveals to you that Mr. William used to be a happy, friendly man but has not been the same since the passing of his wife. With your new enhanced communication techniques and emotional intelligence, determine how would you approach the situation?