Problem
Your manager wants you to brief your Front-of-House (FOH) team at a designated staff briefing:
1. On the principles and benefits of enhanced customer service experiences
2. How to anticipate customer preferences, needs and expectations.
3. Techniques to anticipate what you customer requires whilst dining in the restaurant.
At the staff briefing suggest:
1. Varying methods and techniques that the team could use to enhance service
2. Share effective communication strategies
3. Explain how the team could utilise various add-ons (give examples) to benchmark customer service.
4. Include methods your team could use to respond to feedback that they may receive from the customer or other staff members on improving service.
You will need to prepare for your presentation by outlining Agenda details that your manager has asked you to address in your presentation notes, you will then give these professionally presented notes to management immediately after the staff briefing.