Problem
You are the Health and Safety Coordinator for a call centre organization. Workers are complaining of painful injuries from using the computer workstation. The office is an open concept area with workstations arranged back-to-back. The employees are involved in customer service and are required to use the computer while responding to clients. A few employees have been advised by their physician to take time off work and the absenteeism rate is increasing. Some employees wear a wristband for pain relief, and some have brought pillows and backrests from home.
A. A definition of computer ergonomics (your interpretation)
B. The risks associated with the workstation and potential injuries Explain how these injuries are caused and how they can be prevented.
C. The items required to prevent injuries and explain your reasoning
D. Suggestions on the layout of the workstation
E. A price list of at least 10 ergonomic equipment/accessories required to design the workstation appropriately
F. List 5 ways that this problem can impact the company. Include physical, cognitive, and organizational risk factors.