Assignment: Operations Strategy Framework
Length: 10-15 slides with speaker notes, 500-1,250 words with recommendations
Read the scenario regarding John Smith's Business profile. Click here
Prepare a presentation that outlines Smith's current state and recommendations for key performance indicators (KPI's) or metrics for Smith to measure.
In the presentation, include the following:
• Address the purpose and benefit that metrics provide for management and how the business can use metrics to drive improvements.
• Provide recommendations for metrics specific to Smith's business in at least five of the following categories: customer service, quality, delivery / on-time delivery, cost, responsiveness, communication, project delivery, technology, employee productivity, capacity, etc. Include examples of charts / graphs or the manner in which the metric would be communicated to management and the frequency of reporting. This can include balanced scorecard, management memo's, daily pulse reporting, monthly operations reporting or any other means which will provide the information in a timely and relevant manner to management.
• Discuss how Smith would track and report on the data needed for each metric as well as the limitations within the current process or assumptions built into the measurement.
• Explain the importance of metrics on customer relationships and satisfaction.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Scenario-JohnSmith-Business-Profile.rar