Problem 1: Since you do not have a relationship with Sylvia, what will you do to get off to a solid start during your visit?
Problem 2: How should you approach Sylvia verbally and nonverbally?
Problem 3: What strategies among the ones discussed in this chapter can you use to find out where you and LKM stand in Syl-via's mind?
Problem 4: What might you propose to Sylvia to try to change her mind if she indicates that she is planning to move the account?