Problem
i. Since you do not have a relationship with Sylvia, what will you do to get off to a solid start during your visit?
ii. How should you approach Sylvia verbally and nonverbally?
iii. What strategies among the ones discussed in this chapter can you use to find out where you and LKM stand in Sylvia's mind?
iv. What might you propose to Sylvia to try to change her mind if she indicates that she is planning to move the account?