Problem
Citrine Software Solutions (CSS) is an Ottawa, Canada-based company that develops, implements and supports software-as-a-service (SaaS) products for human resources and business process management issues. Amanda draw the attention of senior management for her success in two projects, one of them related to exploring opportunities in South Asia, in Vietnam. In recognition of her work, she is sent to Hanoi to launch a Vietnamese subsidiary. Amanda begins her journey with cross-cultural challenges and threats that will derail her efforts.
a) Was Amanda the right person to be CEO of the Vietnam subsidiary company?
b) If you were Mark Feinsted, how would you evaluate Amanda's work to date?
c) Should Amanda approve Duc's contract proposal?
d) How should Amanda negotiate the data center location issue?
e) What should she do about performance issues with the internal technical team?