How should a business owner respond to an unhappy customer, Other Subject

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How should a business owner respond to an unhappy customer

Discussion Post: James Dolan Memo to Fan

Read the article "Dolan- "Start Rooting For The Nets Because The Knicks Don't Want You" ByTimothy Burke. Rewrite, in memo form, the James Dolan memo to the fan. What should he have said? How should a business owner respond to an unhappy (and rude) customer? Write a proper, professional response.

The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.

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