Discussion
Quality of products and services has an organization-wide impact, and should be a significant consideration in driving top performance.How well organizations manage quality impacts not only customers, but also the company's bottom-line.
• Describe how quality is measured and managed in day-to-day operations in your industry.
• Provide two examples of internal or external quality failures in your industry.
• What has been the impact of these failures?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.