Assignment task:
How does the staff nurse, Carol, demonstrate hostile communication?
Discuss how Carol's behavior led to conflict as well as anger in the workplace.
Why do you think an agency nurse was working in this unit?
How does this impact the work environment?
Do you think Fred was appropriate in asking Carol for assistance?
How could Carol have responded more appropriately to Fred?
Did Roxanne, the nurse manager, deal effectively with the conflict?
What techniques did Roxanne employ to handle the conflict between the staff? If you were in Roxanne's position, what would you do next?
As the nurse manager, how could you take this opportunity to team build?