Imagine you are the team leader of the group described in the situation below.
How might you refocus and motivate the team to achieve the improvement goal they are charged with implementing?
When members were recruited for an improvement project, they were told that the team's work would an addition to their regular work responsibilities.
Furthermore, they were instructed to treat team activities as a high priority. They were expected to complete team assignments on time and were required to attend meetings. Despite these clear expectations, by the third week of the project problems have arisen.
Team members have begun to arrive late to meetings, have not completed their assigned tasks, and have neglected to return your phone calls.