1. You're the owner of a fish company that advertises that 98.7% of the fish were caught within the past 36 hours and that all your products are 100% fresh. How many DPMO does this claim represent and at what sigma level is this process operating?
2. As a supplier, what characteristics of a buyer (your potential customer) would be considered extremely important in building a long-term relationship? Please list at least two and provide your reasons.