Problem: How many computer repair troubleshooters should be on duty from 4:00 p.m. to 10:00 pm if total demand during that period is 60 calls? The service rate is four (4) calls per hour and the target utilization is 9093.
- 1 troubleshooter
- 4 to 5 troubleshooters
- 6 to 9 troubleshooters
- 2 to 3 troubleshooters