Problem:
This beer tastes funny," said the customer to Angie, the bartender at the Stamford Carriage Restaurant and Lounge. "What do you mean it tastes funny?" asked Angie. Angie had just served the man one of the specialty beers the Stamford Carriage offers on draft. "It just tastes off," said the customer. "Could it be old? How long has it been since you changed the keg?" "Maybe you just don't like it," said a second guest as he thoughtfully sipped his beer. Angie wasn't sure what the problem was, but she knew it was her job to fix it. Angie took the glass of beer and checked the color and the odor to see if she could learn a possible reason for the customer's dissatisfaction. Why is it important to the reputation of this operation to ensure the beer product being sold is of the highest quality possible? Assume you own the Stamford Carriage Restaurant and Lounge. What would you want Angie to know about this product before she responded to the customer?