How johnson & johnson works to maintain customer respect


Problem: Johnson & Johnson continually works to maintain customer respect and trust. Customer respect could be in the form of recognizing that a person from another country might have different habits and beliefs and not be integrated into the habits and beliefs of the Johnson & Johnson employee. In other words, the person is not

Multiple Choices:

  • assertive.
  • congruent.
  • acculturated.
  • ethnocentric.
  • empathic.

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