1. How is the steward-manager similar to the concept of a servant-leader? How would the steward-manager fare in the global business world?
2. Should ethics be situational-based? Should there be different morals for dealing with different customers, clients, colleagues, or employees?
3. Between the two opposing views (Corporate Social Responsibility (CSR) does not create value versus CSR can create value), which view do you support? Why?
4. Describe the competetive environment dominated by one brand or many brands for starbucks.
5. Identify the key competitiors marketing strategies for starbucks.