Problem:
Now use the information in your textbook and follow the guidelines on page 27 to complete this assignment. Strip your offering down to the most basic and essential components, and make a list of each step. Be thorough and thoughtful in your answers so that you may really examine the steps in the task or process then address the following questions: Why is each component present? Is each component necessary? Can it be replaced? Can it be configured differently? How is each element contributing to the customer experience? What are related assumptions about this process? Can you develop a process that is less expensive or more valuable to your guests? Propose any changes or improvements that come to mind, no matter how feasible they are.