1. How is an SLA different from a standard service contract?
2. Explain the different reasons why the duration of a contract for services is important.
3. When should the FM ask for a cost breakdown of the work items in a bid?
4. When should a facility or property utilize the services of a maintenance management contractor?
5. Explain the difference between open bidding and closed bidding?
6. Why is it important to have a bid form?
7. In what ways can outsourcing be limited or restricted in the United States?