Discussion Post
• How important is OTISLINE to the North American operation?
• What elements of Otis Elevator's value chain have been affected by the company's use of information technology to date (Hint - specifically analyze the primary and secondary value chain of the company)?
• What adjustments in the organization were made to accommodate OTISLINE (Hint - this is more than just the IT budget - think about the organization overall)?
• What advice would you give Otis management concerning future direction at the time that the case concluded?
• What one concept from the lecture or the book did you find applicable to this case?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.