Problem 1: What is it about Southwest that keeps them successful? Are their strategies different than other airlines? Should other airlines use them as a benchmark?
Problem 2: How important is business ethics when considering operations? Do you feel your organization is ethical? Would you speak of if it wasn't?
Problem 3: Technology has transformed the way many organizations conduct business. In your current organization can you describe a way in which technology has improved operations? Is your organization one that embraces technology or resists it? I look forward to your feedback.