Problem
Authbridge Research Services: Innovating HR Processes in India
i. Compare the business process at AuthBridge in its early days with that in 2011. How has the process evolved using the new workflow platform called "BRIDGE"?
ii. What is the impact of the digitalization on throughput rate, throughput time, and inventory?
iii. In what ways is AuthBridge building a sustainable competitive advantage through innovations in its business process?