Problem
Operational Excellence lies in aligning your actions to the purpose. The base for that is consistently measuring the impact of your actions in the Key Result Areas. The impact is measured with metrics. Some of the metrics are KPIs as well. The intention of this question is to realize how well your function is aligned to the overall purpose of your organization.
A. List the KPIs and Metrics of your function
B. Classify them as Lag and Lead indicators
C. How far you can go and identify the ultimate lead indicator?
D. How accurate, timely and aligned your metric is to the overall purpose of the organization?
E. What are the gaps?
F. What are the negative impacts of that gap?
The function that we are referring here is for Logistics. Functions cover Collaborating with customs, and other external inspection authorities on documentation, goods clearance, and other routine matters. Analysing and reviewing freight cost and transportation rates; Pivotal role in verifying of customs documents and coordination with the Chamber of Commerce as and when required. Significant role in establishing smooth transition from GOLD ERP to SAP, hence ensuring all High Value shipment are moved to their respective location as per schedule. Involved in Quotations, bookings, documentation, shipments tracking and tracing, custom clearance, and billing as part of the process.