Assignment Task:
Thanks-a-Latte has rapidly expanded and now has 38 locations located in Northwestern Wisconsin and Northeast Minnesota. The current FTE headcount is 397.
Thanks-a-Latte does not have a social media policy in the Employee Handbook. The organization uses several social media sites for marketing and advertising job postings.
There have been increasing numbers of conversations between members of your leadership team about what employees should and should not be able to post about Thanks-a-Latte on their sites. As the HR Professional, it is time to step in.
Question 1:
As the HR professional of Thanks a Latte, compile a list of your top talking points you will bring up to the leadership team that you are taking into consideration when you draft your Social Media policy. Remember to include all the ways Thanks-a-Latte may benefit from using social media, how employee's use of social media should be addressed, and potential negative impacts on Thanks-a-Latte that may impact the Social Media Policy you are preparing to write.
Question 2:
Two days after the news is shared the new social media Policy to all employees, one employee, Joe Beane, informed you that another employee, Ida Jitterbug, has been making negative comments about several of Thanks-a-Lattes' employees and describing things that have possibly happened at work on their social media sites. Joe states that they have not seen or heard about any of the incidents that Ida is posting about.
Now that you have written and implemented your Social Media policy (that contains the points from your list from Question 1), compile a list of the points you will discuss when you sit down with Ida Jitterbug to discuss their use of social media as it applies to posts that involve Thanks-a-Latte.