How does the company define the quality of its product, Operation Management

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How does the company define the quality of its product

Scenario:NESTLE COMPANY

You are expected to gather information regarding company quality and then determine and analyze , what TQM tools (continues improvement , bench marking , JIT (just in time)...etc )are used by the company. When you explain that you should support you explanation with details from whatever information you gathered.

1- how does the company define the quality of its product/ service?

2- how do they measure quality- any tools used?

Respond to the two page .

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